The catering industry is faced with a dilemma: While in many other industries Work-life balance and digitization Have long since moved in, you and your team often work long days without efficient support. This leads to a shortage of qualified specialists — and this at a time when experiences are more important than ever before. But how can you make your offer an experience that is not only practical but also delights your guests? Yoline Are you in the area of the digital transformation and Innovation management and helps you make your business more efficient and sustainable.
In many industries, the balance between work and leisure has long since improved — but not in the catering sector. Long shifts, irregular working hours and staff shortages characterize everyday life. The question is: Is the lack of qualified personnel related to working conditions? Industry leader have reacted a long time ago and are increasingly using automation and digitizationto reduce workload and increase employee satisfaction.
You can do that too: Yoline Shows you how to use the right Digitalization strategies You can optimize your processes and increase your team's satisfaction at the same time.
What is the score of the efficiency of your company? Have you already scrutinized your processes? In the catering industry, there are many ways to make everyday work easier. One example: self-service terminals where guests order directly on site. This not only reduces waiting time, but also relieves your service staff. Yoline develops individual solutions for your company that not only make the everyday life of your employees easier, but also customer experience improve.
Automation can revolutionize service in your company. By Order terminals guests can place their orders directly — quickly, conveniently and without waiting times. This gives your team more time to concentrate on the really important tasks and to look after the guests more intensively. In addition, the pressure on your service personnel significantly reduced. Yoline supports you in doing such automated solutions to integrate successfully.
Digitalization also gives you the opportunity to pre-order through a app to enable. Your guests can easily place their order while on the go, and you have the opportunity to better plan your processes. Fewer waiting times and streamlined processes make for a seamless experience — and your operation becomes more efficient. Yoline implements tailor-made apps that are a perfect fit for your business.
Successful catering businesses don't just create experiences — they know their guests. Imagine that your service staff greets guests by name, knows what their preferences are, and can make specific recommendations. With a CRM system Learn everything you need to know about your customers and offer them a personalized experience. Yoline helps you use the right tools to customer loyalty to strengthen and inspire your guests over and over again.
A CRM system gives you valuable insights into the behavior of your guests. You can record preferences and order histories and make specific recommendations — for example for the choice of wine or the perfect vegan dish. As a result, your guests feel particularly well looked after and are happy to come back. The data from your guests also helps you launch targeted marketing campaigns that really appeal to your customers.
A CRM system gives you valuable insights into the preferences and behavior of your guests. Through the in reservation system contact details obtained and the contact details obtained by Customer Record You can track information interest-based segments create and address them in a targeted manner. For example, you can automated Google reviews obtain or Newsletters, SMS, and emails send based on individual interests and patterns of behavior. This personalized communication not only increases customer loyalty, but also increases the satisfaction of your guests and the efficiency of your marketing. Sounds complex? As a certified Klaviyo partner agency, the system and the first journey are up and running after just a few hours.
A guest who comes back again and again is worth its weight in gold for your company. Personalized experiences are the key to customer loyalty. When you know what your guests appreciate, you can tailor their experience — whether with a personal greeting or special recommendations. Yoline shows you how to use this data sensibly and your customer experience You can take it to the next level.
Do you already have the benefits of SEO and Local SEO recognized? In restaurants, it's crucial that potential guests find you online — especially when it comes to local searches. Yoline shows you how to get through targeted SEO optimization and Local SEO Make your business more visible online and attract new guests.
Online reviews are playing an increasingly important role in gastronomy. Guests trust the experiences of others. It is therefore important to be present on platforms such as Google or Tripadvisor and to respond to reviews. At the same time, you can offer your guests the option to make reservations directly via your website or app. Yoline develops a perfect fit SEO strategiesto strengthen your business online and make it more visible to potential guests.
Local searches such as “nearby restaurant” are crucial for the success of a catering establishment. If you manage to get high up in these searches, you already have a huge competitive advantage. Yoline helps you optimize your website and ensures that you are optimally positioned for local searches.
It is time to question your processes and break new ground. How about with Shop-in-shop models or affiliate marketing in your company? Such innovative approaches can open up new sources of income for you and make your business more flexible and sustainable. Yoline develops individual concepts that are tailored to your budget and resources. As certified partner of Digitourism We also support you in using Cantonal funding contributions per digitization
Yoline brings not only many years of experience, but also strong expertise in implementing digital solutions for the catering industry. As certified Digitourism partner agency Let us help you Cantonal funding contributions to be used for digitization and marketing. In addition, we are Sistrix certified SEO agency and Klaviyo partner agency per Marketing automation, which allows you to optimize your online presence and customer contact. Our success is reflected in projects such as the introduction of one of the first Customer Touch Screens to order in Bistro 2050 The Tritec for Tesla charging stations — a milestone in automation and increasing efficiency.
